This refund and cancellation policy outlines how to cancel or seek a refund for a product/service you purchased through the Platform. Under this policy:

1. Cancellations will only be considered if the request is made within 14 days after placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep
2. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
3. If more than 15 business days have passed since we’ve approved your return, please contact us at
4. If you receive damaged or defective items, please report them to our customer service team. The request will be entertained once the seller/ merchant listed on the Platform has checked and determined the same on its own end. This should be reported within 14 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 14 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
5. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
6. In case of any refunds approved by MANALANG VENTURES LLP, it will take 14 days for the refund to be processed to you.